FAQ

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Frequently Asked Questions

Everything you need to know before you shop with us. Can't find your answer here, our support team is one click away.

How do I find my correct size?

Each product page includes a detailed size guide with measurements in both cm and inches. If you are between sizes, we recommend sizing up for a more relaxed fit. Still unsure, reach out to our support team before ordering and we will help you choose.

How long will my order take to arrive?

Delivery times depend on your location and are calculated at checkout before you pay, so there are no surprises. Once your order ships, you will receive a tracking link by email to follow it every step of the way.

Will I be charged extra fees at delivery?

In most cases, no. Some countries apply local import duties or taxes outside of our control. If this applies to your order, we will make sure you understand the process clearly, no hidden costs, no confusion.

Can I return or exchange an item?

Of course. You have 30 days from delivery to request a return or exchange. Items should be unworn, with tags attached. Our support team will walk you through the process so it takes only a few minutes.

Is checkout safe on this site?

Yes. All payments are processed through encrypted, secure checkout. We never store your card details, and every transaction is protected end to end.

Can I change or cancel my order after placing it?

If your order has not yet been processed for shipping, we may be able to update or cancel it. Contact us as soon as possible after placing your order so we can check in time.

Still have a question?

Our support team is here for you. Reach out anytime through our contact page, linked in the footer of the website, and we will get back to you as soon as possible.

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