We ship to over 30 countries worldwide. Standard shipping is free on all orders. Express shipping is available at checkout for most destinations, at a flat rate that varies by country.

All orders are subject to a processing period before dispatch. Delivery times begin after processing is complete.

All orders are processed within 1 to 3 business days of being placed. Orders placed on weekends or public holidays begin processing on the next business day.

During peak periods such as sales events or new collection launches, processing may take up to 3 business days. We will notify you by email if there is any delay beyond this.

Delivery times are estimates and may vary depending on your location, local postal services, and customs clearance. Express shipping options are faster and available at checkout for most countries.

Business days are Monday to Friday, excluding public holidays in the country of dispatch.

Standard shipping is free to all destinations. Express shipping is available at a flat rate as listed below. Both options are available at checkout.

Orders shipped to destinations outside the United Kingdom may be subject to import duties, taxes, and customs fees levied by your country's customs authority. These charges are outside our control and are not included in our product prices or shipping costs.

You are responsible for any customs or import charges that apply to your order. We recommend checking with your local customs authority before placing an order if you are unsure about potential charges.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your order with the carrier.

Tracking information may take up to 24 hours to update after your order is dispatched. If your tracking link is not showing activity after 48 hours, please contact us at support@verticeco.com.

If your order has not arrived within 20 business days of your dispatch confirmation email, please contact us at support@verticeco.com with your order number. We will investigate with the carrier and either arrange a replacement or issue a full refund.

• Vertice is not responsible for delays caused by customs, postal strikes, or other events beyond our control
• Vertice is not responsible for orders that cannot be delivered due to an incorrect address provided at checkout
• Your statutory consumer rights are not affected by any of the above

Please double-check your delivery address before completing your order. If you notice an error immediately after placing your order, contact us as soon as possible at support@verticeco.com and we will do our best to update it before dispatch.

Once an order has been dispatched, we are unable to change the delivery address. If a parcel is returned to us due to an incorrect or incomplete address, we will contact you to arrange redelivery. Additional shipping costs may apply.